Check your account settings

  1. Select settings on your home screen.
  2. Select Mail from the menu
  3. Under Mail, select Accounts
  4. Click the Account name
  5. Ensure that your Incoming Mail Server settings are correct:
    • Host Name starts with mail. followed by the domain name e.g. mail.example.com*
    • User Name is the full email address
    • Password is correct
  6. Select SMTP

    Then click the Primary server
  7. Ensure that your Outgoing Mail Server details are correct:
    • Host Name starts with smtp. followed by the domain name e.g. smtp.example.com*
    • User Name is the full email address
    • Password is correct
    • Use SSL is on
    • Authentication is Password
    • Server Port is 465

Once you have confirmed all your settings are correct, select Done.