Following our recent email software upgrades, an issue has been detected with Outlook New. After thorough investigation, we can confirm that the problem is related to Outlook being unable to connect to Microsoft’s AAD Directory.
If you encounter the error message:
“We have detected a known issue from this session related to the AAD Directory”,
please take the following steps to resolve it:
✅ Option 1: Remove and Re-Add Your Email Account
- Ensure you back up your emails and data before making any changes.
- If you are unsure, please consult your desktop support technician.
✅ Option 2: Contact Microsoft Support
If re-adding your account does not resolve the issue, please reach out to Microsoft Support for direct assistance with the AAD Directory error.